Privacy Policy – Planet Marz LTD

Planet Marz LTD respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit https://planetmarz.co.uk or make a purchase from our website.

1. Data Controller

Planet Marz LTD is the data controller for the information you provide:

• Company Name: Planet Marz LTD

• Company Number: 16737215

• Registered Office: Bartle House, Manchester, M2 3WQ

• Trading Address: Bartle House, Manchester, M2 3WQ

• Contact Email: contact@planetmarz.co.uk

2. Information We Collect

When you interact with our website, we may collect the following personal data:

• Identity & Contact Information: Name, email address, billing/shipping address, phone number.

• Payment Information: Card or PayPal details (processed securely via our payment providers; we do not store full payment details).

• Account & Order Information: Purchase history, preferences, or items added to your cart.

• Technical Data: IP address, browser type, operating system, and website usage data collected via cookies.

We do not knowingly collect data from children under the age of 16.

3. How We Use Your Data

We use your personal data to:

• Process and fulfil orders, including delivery and refunds.

• Communicate with you regarding your order, account, or customer service inquiries.

• Send marketing communications, only if you have opted in. You may unsubscribe at any time via the link in our emails or by contacting us.

• Improve our website and services, using analytics and cookies.

• Comply with legal obligations, such as tax and accounting requirements.

• Detect and prevent fraud, abuse, and security incidents.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contractual necessity: To fulfil your orders and provide requested services.

• Consent: For marketing communications and optional cookies.

• Legal obligation: To comply with applicable laws.

• Legitimate interests: To improve services, detect fraud, and maintain website security.

5. Cookies & Tracking

Our website uses cookies to enhance your browsing experience.

• Some cookies are required for website functionality.

• Optional cookies are used for analytics or marketing purposes.

• You will be asked to consent to optional cookies via a banner when visiting our site.

• Cookie preferences can also be managed or declined via your browser settings.

6. Sharing Your Data

We do not sell your personal data. We may share your information with:

• Payment processors (e.g., PayPal, Apple Pay) to complete transactions.

• Delivery partners to fulfil orders.

• Professional advisors (e.g., accountants) when legally required.

All third parties are required to handle your data securely and only for the purposes specified.

7. Data Retention

We retain your personal data only as long as necessary to:

• Complete transactions and provide customer service.

• Comply with legal and tax obligations (typically up to 7 years).

• Maintain records in case of disputes.

8. Your Rights

Under UK GDPR, you have the right to:

• Access & Correction: Request a copy of your data or correct inaccuracies.

• Erasure: Request deletion of your data where legally possible.

• Restriction of Processing: Request that processing be limited under certain circumstances.

• Data Portability: Receive your data in a machine-readable format.

• Objection: Object to processing for marketing purposes.

To exercise these rights, please contact: contact@planetmarz.co.uk

9. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, or misuse.

In the event of a personal data breach, we will notify affected individuals and the relevant supervisory authority where required by law.

10. Third-Party Links

Our website may contain links to other sites. We are not responsible for the content or privacy practices of third-party websites. Please review their privacy policies before providing personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date updated.

12. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

• Email: contact@planetmarz.co.uk

• Address: Planet Marz LTD, Bartle House, Manchester, M2 3WQ